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Effective Date: May 18, 2026

Privacy Policy

Owens Water Co., LLC ("we," "us," "our") operates the website owenswater.com (the "Site") and provides water treatment products and arranged installation services to homeowners in Southwest Florida. We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Site, request a quote, or otherwise interact with us.

Table of Contents

2. Information We Collect

We collect information in several ways when you interact with us:

  • Information you provide directly (name, phone, email, ZIP code, address, water-related details).
  • Information from forms (quote requests, contact submissions, financing applications via Foundation Finance).
  • Automatically collected information (IP address, browser type, device type, pages viewed, referring URLs, time on site).
  • Cookies and tracking technologies.
  • Information from third-party advertising platforms (Facebook/Meta Pixel events, Google Analytics).
  • Information shared during calls or SMS conversations with our team.

3. How We Use Your Information

  • Responding to quote requests and inquiries.
  • Coordinating product delivery and installation with our licensed plumbing partners.
  • Processing financing applications through Foundation Finance.
  • Sending appointment confirmations, service reminders, and recurring filter delivery notifications.
  • Marketing communications (email, SMS) about our products and offers — with opt-out available anytime.
  • Improving our website and services.
  • Complying with legal obligations.
  • Preventing fraud and protecting our business.

4. How We Share Your Information

We share information with the following categories of third parties:

  • Our licensed and insured plumbing installation partners (to schedule and complete installations).
  • Foundation Finance (when you apply for customer financing).
  • Service providers we use to operate our business: GoHighLevel (CRM and website hosting), Google (analytics, Workspace, ads), Meta/Facebook (advertising and Pixel), Zapier (workflow automation), and similar vendors.
  • Legal authorities when required by law.
  • Successors in interest if the business is sold or merged.

We do NOT sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. These include essential cookies, analytics cookies, and advertising/retargeting cookies. We specifically use Meta/Facebook Pixel and Google Analytics. You can disable cookies via your browser settings; however, please note that some Site functionality may not work correctly without cookies.

6. Your Privacy Rights

  • California Residents: You have rights under the CCPA, including the right to know, right to delete, right to opt-out of sale (we do not sell your data), and the right to non-discrimination.
  • EU Residents: You have rights under the GDPR, including access, rectification, erasure, restriction, portability, and objection.
  • All Users: You have the right to opt out of marketing emails (by clicking the unsubscribe link in any email) and SMS communications (by replying STOP).

Please contact us at [email protected] to exercise any of your privacy rights.

7. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take immediate steps to delete it.

8. Data Security

We use commercially reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your personal information at any time.

10. Third-Party Links

Our Site may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We strongly advise you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Effective Date" at the top of the policy reflects the latest update. Material changes will be communicated via email or through a prominent notice on our Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

Email: [email protected]
For privacy-specific questions, please use the subject line "Privacy Request".

Mail:
Owens Water Co., LLC
3655 Bonita Beach Rd., Suite 1
Bonita Springs, FL 34134

Owens Water Co. Logo

Founded in Southwest Florida by Alex Owens and Annie Buchner, Owens Water Co. is committed to delivering the best water softening and filtration systems at the most honest prices in Lee, Collier, and Charlotte counties.

Company Info

Phone: (239) 256-4014239-256-4014
Email: [email protected]

Office:
3655 Bonita Beach Rd., Suite 1
Bonita Springs, FL 34134

Owens Water Co., LLC is a Florida-registered water treatment company. All installations are performed by licensed and insured plumbing contractors we partner with. Owens Water Co. provides products, project management, customer service, and warranty support; physical installation work is performed by independently licensed installers.

© 2026 Owens Water Co., LLC. All rights reserved.